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Capsule Homes Ireland — Privacy Policy

Last Updated: June 2025

Thank you for visiting our online shop. Protecting your privacy is very important to us. Below

you will find comprehensive information on how we collect, process, and use your personal data

in compliance with the Irish Data Protection Act and the EU General Data Protection Regulation

(GDPR).

1. Access Data and Hosting

 

 

You may visit our website without disclosing any personal information. Each time you access the website, our web server automatically stores so-called server log files. These files include data such as the name of the requested file, your IP address, the date and time of the request, the amount of data transferred, and the requesting internet service provider (access data). These records document your visit.

 

This access data is analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our services. According to Article 6(1)(f) of the GDPR, this serves the protection of our legitimate interests, which take precedence in the balancing of interests.

 

All access data will be deleted no later than seven days after your visit to our website ends.

 

 

 

2. Data Collection and Use for Contract Processing and Opening a Customer Account

 

 

We collect personal data that you voluntarily provide when placing an order or contacting us (e.g., via contact form or email). Mandatory fields are marked accordingly because we need this information to process your order or respond to your inquiry. Without completing these fields, you cannot submit your order or contact request.

 

Each form clearly indicates what data are collected. We use your data to perform the contract and handle your inquiries in accordance with Article 6(1)(b) GDPR.

 

If you consent according to Article 6(1)(a) GDPR to open a customer account, we will use your data for that purpose. After the contract is fulfilled or your account is deleted, further processing of your data will be limited. Your data will be deleted after the applicable retention period expires, unless you explicitly consent to continued use or we have the legal right to use your personal data, of which we will inform you.

 

You can delete your customer account at any time by contacting us via the contact details below or by using the account deletion function available in your customer account.

 

 

 

3. Data Transfer

 

 

We share your data with shipping companies to the extent necessary to deliver your ordered goods, in accordance with Article 6(1)(b) GDPR.

 

Depending on the payment provider selected during the ordering process, payment details may be shared with the bank processing the payment, the payment provider commissioned by us, or the selected payment service. Some payment service providers collect data themselves when you open an account with them. In this case, you must register with your payment service provider during the order process using your login details. The privacy policy of the respective payment provider applies in such cases.

 

 

 

4. Email Newsletter and Postal Advertisement

 

 

E-mail Advertising if You Subscribe to the Newsletter

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent pursuant to Article 6(1)(a) GDPR, using the data you provide specifically for this purpose.

 

You may unsubscribe from the newsletter at any time. To do so, you can either send a message to the contact details provided below or use the unsubscribe link included in every newsletter.

 

Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data to the extent and in the manner permitted by law, of which we will inform you in this privacy notice.

 

Postal Advertising and Your Right to Opt Out

Unless you have opted out, and unless you are a consumer whose habitual residence is in Ireland, we reserve the right to use your first and last name and postal address for advertising purposes, such as sending you information and offers about our products by post. This is based on our legitimate interests in promoting and advertising our products in accordance with Article 6(1)(f) GDPR, which prevail in the balancing of interests.

 

 

 

5. Integration of the Trusted Shops Trustbadge

 

 

We have integrated the Trusted Shops Trustbadge on this website to display our Trusted Shops Trustmark and to offer Trusted Shops products to customers after placing an order.

 

This serves to protect our legitimate interests in optimally marketing our offer in accordance with Article 6(1)(f) GDPR, which prevail in the balancing of interests.

 

The Trustbadge and the associated trust services are provided by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

 

Each time the Trustbadge is used, the web server automatically saves a so-called server log file containing, among other things, your IP address, the date and time of the request, the volume of data transferred, and the requesting provider (access data), documenting the request.

 

This access data is not analysed and is automatically overwritten no later than seven days after the end of your visit to our website.

 

Other personal data are transferred to Trusted Shops only if you choose to use or have already registered for Trusted Shops products after placing an order. In such cases, the contract between you and Trusted Shops applies.

 

 

 

6. Cookies and Web Analytics

 

 

To improve the user experience on our website and enable certain features, such as displaying suitable products or conducting market research, some pages of this website use so-called cookies. This is based on our legitimate interests in optimising the presentation of our offer pursuant to Article 6(1)(f) GDPR, which prevail in the balancing of interests.

 

A cookie is a small text file stored automatically on your end device. Some cookies we use are deleted after you close your browser session (session cookies). Other cookies are stored on your device to recognize your browser upon future visits (persistent cookies).

 

You can check the duration of cookie storage using your web browser’s cookie settings overview. You can configure your browser to notify you when a page uses cookies and decide on a case-by-case basis whether to accept or reject cookies.

 

Each browser has different policies for managing cookie settings. You can find instructions in the Help menu of your browser:

 

 

 

Please note that disabling cookies may limit your access to some features of our website.

 

Use of Google (Universal) Analytics for Web Analytics

For the purpose of website analytics, this website operated by Big Sur Ltd, registered in Ireland, uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This use serves the protection of our legitimate interests in the optimised presentation of our offer according to Article 6 (1) 1 lit. f) GDPR, which override other interests in the balancing of interests.

 

Google (Universal) Analytics employs methods such as cookies that enable an analysis of your use of the website. The information collected automatically by cookies regarding your use of this website is typically transmitted to and stored on a Google server located in the United States.

 

At the same time, IP anonymisation is enabled on this website; therefore, your IP address will be shortened before being transmitted within the member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the United States and shortened there.

 

Generally, Google does not associate the anonymised IP address transmitted from your browser via Google Analytics with any other data held by Google.

 

Google LLC is headquartered in the United States and is certified under the EU-US Privacy Shield Framework. You can view the up-to-date certificate here. Based on this agreement between the United States and the European Commission, the latter recognises entities certified under the Privacy Shield as ensuring an adequate level of data protection.

 

You may prevent data generated by cookies and related to your use of the website (including your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available at: http://tools.google.com/dlpage/gaoptout?hl=en

 

Alternatively, you may click this link to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your device. Please note that if you clear your cookies, you will need to click the link again.

 

Use of NextRoll for Advertising

We may cooperate with third-party vendors such as NextRoll, Inc. (formerly AdRoll, Inc.) to collect information about visitors to our website. For detailed information about their data collection practices, please refer to NextRoll’s Privacy Policy at:

https://www.nextroll.com/privacy#service-13

 

Our third-party vendors, including NextRoll, may use non-cookie technologies that might not be affected by browser settings that block cookies. Your browser settings may not allow you to block such technologies.

 

For this reason, you may use the following third-party tool to opt out of the collection and use of information for interest-based advertising:

http://www.networkadvertising.org/choices/

 

Use of Facebook Pixel for Advertising

We use the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website operated by Big Sur Ltd, Ireland.

 

This technology allows us to track user actions after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for statistical analysis, market research, and future advertising campaigns.

 

The data collected in this way is anonymous to us, meaning we cannot access the personal data of individual users. However, this data is stored and processed by Facebook.

 

Facebook may link this data with your Facebook account and use it for its own advertising purposes in accordance with Facebook’s Data Policy, which can be viewed at:

https://www.facebook.com/about/privacy/

 

You may permit Facebook and its partners to display ads on and outside of Facebook. A cookie may also be saved on your device for these purposes.

 

If you wish to withdraw your consent, please click here:

https://www.facebook.com/settings/?tab=ads#=

 

Use of Tidio for Live Chat

To provide you with important information quickly and to offer the best possible customer service, Big Sur Ltd uses the Tidio Chat service from Tidio Ltd. (UK) and Tidio LLC (USA).

 

The chat feature is available at any time at the bottom left corner of each page and allows you to communicate with us directly. To enable this chat, external JavaScript is integrated into our website, which allows the service provider to access information your browser reveals.

 

Tidio’s privacy policy can be found here:

https://www.tidiochat.com/en/privacy-policy

 

If you wish to block this chat service, there are various ad-blocking software options available that allow you to do so.

 

 

 

7. Sending Rating Reminders by Email

 

 

Rating Reminder by Trusted Shops

If you have given your explicit consent according to Article 6 (1) 1 lit. a) GDPR when placing or after placing your order, Big Sur Ltd will share your e-mail address with Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so they can send you a reminder to rate your purchase.

 

You may revoke your consent at any time by contacting us using the contact details provided below or directly contacting Trusted Shops.

 

 

 

8. Contact Possibilities and Your Rights

 

 

As a data subject, you have the following rights under the GDPR:

 

  • Article 15 GDPR: The right to obtain information about your personal data that we process, within the scope described therein;

  • Article 16 GDPR: The right to demand immediate rectification of incorrect or incomplete personal data stored by us;

  • Article 17 GDPR: The right to request the erasure of your personal data stored with us, unless further processing is required:

     

    • to exercise the right of freedom of expression and information;

    • to comply with a legal obligation;

    • for reasons of public interest; or

    • for the establishment, exercise, or defense of legal claims;

     

  • Article 18 GDPR: The right to request restriction of processing of your personal data, insofar as:

     

    • you contest the accuracy of the data;

    • the processing is unlawful but you refuse erasure;

    • we no longer need the data, but you require it to establish, exercise, or defend legal claims; or

    • you have lodged an objection to the processing pursuant to Article 21 GDPR;

     

  • Article 20 GDPR: The right to receive your personal data you have provided to us in a structured, commonly used, and machine-readable format, or to request transmission to another controller;

  • Article 77 GDPR: The right to lodge a complaint with a supervisory authority. Typically, you can contact the supervisory authority at your habitual residence, place of work, or the company headquarters.

 

 

If you have any questions about the collection, processing, or use of your personal data, want to inquire about, correct, restrict, or delete your data, withdraw consents, or opt out of any particular data processing, please contact us directly using the contact details provided in our site notice.

 

 

 

Right to Object

 

 

If we process personal data based on our legitimate interests overriding other interests, you may object to such processing with future effect.

 

If your data are processed for direct marketing purposes, you can exercise this right at any time as described above.

 

If your data are processed for other purposes, you may object only for reasons related to your specific situation.

 

After exercising your right to object, we will no longer process your personal data for those purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

 

This does not apply to personal data processed for direct marketing purposes. In that case, we will cease processing your personal data for such purposes immediately.

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